August 31, 2010
TCS delivers automated workflow solution to help India’s Central Vigilance Commission operate with speed, transparency and efficiency
Set up in 1964, CVC is India’s apex vigilance institution, monitoring all vigilance activity under the central government. It also advises central government organisations in planning, executing, reviewing their vigilance programmes.
Vineet Mathur, director, Central Vigilance Commission, said, "The new automated workflow solution is likely to change the flow of information and the time taken in deciding vigilance cases in the commission. It is going to be a flagship project for improving the core processes in government functioning in the years to come."
Tanmoy Chakrabarty, vice president and head, Government ISU, TCS, said, "The TCS solution will bring greater transparency, eliminate administrative bottlenecks, thus reducing the throughput time for an application to be processed and providing a secure and trustworthy environment for conducting its function. We are delighted to have worked so closely with the CVC team to complete the project less than six months after allotment."
CVC has evolved an IT strategy to achieve the goal of streamlining its operations to make its function more effective. The new automated workflow system will assist CVC employees to process complaints as per the established procedures and rules laid down by the organisation. In addition, the new solution will help CVC automate administrative tasks and maximise the time and energy of the staff for core vigilance work of CVC, thereby improving the time cycle of investigating complaints.
Faster processing of complaints and cases was one of the key areas identified for improvement and IT enablement. With the new solution in place, the CVC will be able to track complaints with minimum effort and time. Other benefits include configurability for automatic escalation to next level when the 'maximum time allowed' for a task is exceeded as well as detailed MIS report with drill down facility till the file level.
The new workflow solution provides a collaborative environment for CVC by enabling online communication with employees across other government offices and agencies. The system ensures availability of information at right time for faster and better decision making; better planning and prioritisation.
This new application has many benefits for citizens and businesses as it will provide information and services on demand and online, and give users the choice to decide when, from where and how they want to interact with the CVC.
It will eliminate administrative bottlenecks, thus reducing the turn-around time and providing a secure and trustworthy environment for conducting online transactions with the CVC.