Job Responsibilities

·         Assist the Restaurant Manager in carrying out day to day activities of the outlet.

·         Prepare roster for associates taking into account the business needs, leave details, shift timings and any requests as made.

·         Conduct briefing for all associates on daily basis while laying emphasis on duty allocation, complaints and complements received, highlighting the VIPs and movement of the day, discussing budgets and sharing the guest feedback scores.

·         Ensure that associates follow the opening and closing check list for smooth functioning of the restaurant. Also, conducts a check on cash flow and functioning of various equipment.

·         Interact with the guests, ensure their preferences are noted and met, get their feedback, escalate and resolve issues. Keep track of guest records and celebrate their special occasions.

·         Compile and analyze data on past performance, market trends and assist in creating sales forecast, budget and action plans for the current year.

·         Ascertain crockery, cutlery and glassware requirements, source the same and supervise the usage. Ensure cleanliness and upkeep of the same and minimal breakage is maintained. Monitors inventory levels and supervise replenishment of stocks.

·         Communicate all internal processes and audit compliance points to subordinates and monitor adherence of the same. 

·         Assist Restaurant Manager in preparation of training calendar monthly, finalize and share the same with the learning and development manager.

·         In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.

·         Adherence to the Tata code of conduct, safety policies and values of the organization as defined.

 

Job Requirements

·         Knowledge of various cuisines, understanding of food and beverage SOPs and accounting skills.

·         Customer orientation, Decision making, People Management, Communication skills.

Upsell of food and beverage, NPS scores, Adherence to brand standards, Performance against budgets.