Job Description

The role is responsible for solution engineering operations, for respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains.

Responsibilities

SNOW Administrators & L2/L3 Applications Support Activity for ServiceNow Ticketing Tool.

  Proficient in ServiceNow Configuration and Implementations, should have good hand on experience creating Service now objects like Business Rules, Client Scripts, UI policies & Catalog item, Dashboard.

  Should possess good knowledge about Service Portal, Incident, Problem, Case,Change Management and Service Request modules.

  Experience in configuring/working Mid server, Rest API, email integration technology with ServiceNow.

 Root cause analysis and troubleshooting

Desired Skill sets

Experience in network maintenance/ migrations/enhancements
Expertise on various telecommunication equipment
Good Knowledge in various products offered by service provider.