TCS BPS IS HIRING!

JOB ROLE: Process Associate / SeniorProcess Associate

Location: Indore

Job Requirement:

• Any fulltime Graduate who has experience in Generic Banking and Customer Service (Voice / Chat / Operations)
• Willingness to work in all shifts.
• Mode of Salary credit should be through bank from all the employees (No Cash in hand).
• All educational and employment documents are mandatory to have.

 Experience: 1-5 years

Skill requirement:

• Understanding of the Banking process/operations in Checks & Experience in HelpDesk functions - VOICE / DATA (Chat/Email)
• Answering phone calls, chats, emails and teams pod questions.
• Answering calls for Retail customers (US individuals - Payee/Payors of Checks) & Banks/FIs (US Domestic Banks)
• Excellent communication skills - Spoken & Written to cater to US Market
• Check verification and Onboarding calls for new customers - Queries received via phone, chat, email on check products
• Experience with remittance products, services, applications and/or previous remittance/lockbox/Check operations experience.
• Good knowledge in Exception Managment, Technical Validation in Cheques, Investigation of Check Queries
• Meet/exceed site productivity and quality standards within a timely manner
• Basic  technical in nature from printing issues to setting up Integration with software-s.
• Added advantage - knowledge of Quickbooks integration, other software-s and file imports.

Desired Candidate Profile
Qualifications :BACHELOR OF ARTS